Proactive Record Keeping Mechanisms

To help provide superior customer service and to maintain the highest level of quality, all information on the printed circuit board is documented, cataloged and maintained in an active, dynamic database. All revisions to the software and firmware are tracked for every critical circuit board in every installed unit

We serialize and track all critical circuit boards and memory cards from wiring to installation through our eBOSS web-portal. This allows our customers to define which components their machines are made from, who tested the components, as well as the ability to view notes generated during testing.

Serialized components offer the ability to drill-down into potential component failures utilizing predictive modeling techniques. If a part fails, it it can be cross-referenced with similar parts. We can then take steps to prevent these failures from happening, which ensures maximum uptime for our customers