Business Philosophy
At LayerZero Power Systems, we are not just committed to designing the most reliable power distribution products in the industry; we are dedicated to building lasting relationships with our customers. We believe that people come first, and we strive to put our customers at the center of everything we do.
Our company was founded on the belief that uptime is the most critical aspect of any power distribution system. That's why we design our products with reliability in mind, using the highest quality components and the most advanced technologies available. From the moment you connect with us, we will work with you to understand your unique needs and design a solution that meets or exceeds your expectations.
At LayerZero Power Systems, we believe that delivering superior customer service is essential to our success. That's why we provide flexible and responsive service to our customers, always keeping lines of communication open. Whether you need help troubleshooting an issue, or just want to provide feedback, our team of experts is always here to help.
We know that power distribution is a complex field, and that's why we place a significant emphasis on education and training. We want our customers to have the knowledge and tools they need to make informed decisions about their power distribution systems. That's why we offer a range of training programs and resources to help you get the most out of your LayerZero products.
At LayerZero Power Systems, we are more than just a company; we are a community of passionate and dedicated professionals. We are committed to acting as environmental stewards and engaging in good corporate citizenship, recognizing the importance of social responsibility in everything we do.
We invite you to join our community and experience the LayerZero difference. Contact us today, and let us help you achieve maximum uptime and reliability for your power distribution systems.
Maximizing Uptime and Reliability
LayerZero is fully committed towards ensuring that the power in your organization stays on 24/7, for maximum uptime and the highest system availability. The key to maximizing uptime is reliability, so that the load remains powered even if a malfunction occurs. With Triple Modular Redundant control logic, all of the components are designed to be isolated and redundant, to ensure that your system will remain on at all times. As the foundation for LayerZero's fault-tolerant designs, Single Module Redundant (SMR) and Triple Modular Redundant (TMR) static transfer switch topologies eliminate single points of failure to maximize uptime.
Listening to Customer Feedback
Customers are at the center of our product development cycle, and we aim to match our product specifications with the needs of our customers by actively involving customer feedback into the process. Our eBOSS website allows end users to issue field service requests and incident reports, which are immediately sent to all LayerZero employees. Furthermore, we host an active-support knowledge base, that provides the capability for users to comment on existing documentation.
Delivering Superior Customer Service
We foster responsiveness and flexibility in servicing customer needs and solving customer problems, offering self-help options as well as personalized on-site training and support. With our self-service eSupport portal & eBOSS documentation, answers are accessible and easy to find. When the need to talk to someone immediately arises we offer a 24/7 emergency support phone line, with service engineers located nationwide.
Fostering Open Communication
We understand that transparent, honest, open communication is crucial for maintaining trust. The structure of LayerZero is highly communicative, flexible, and responsive to evolving customer needs. The process is designed to adapt to current activities and engage employees to deliver well-designed, personalized solutions.
LayerZero facilitates open communication by:
• Sending automatic email notifications of all field service requests to keep key decision makers informed along the way.
• Fostering fully connected employees by building open communication channels in a collaborative environment.
• Openly sharing the current status of jobs on eBOSS.
Supporting Social Responsibility
Social Responsibility is rooted into the values of LayerZero. We believe in operating honorably, treating our employees right, acting as an environmental steward, and engaging in good corporate citizenship. We have a reputation for doing "the right thing", exhibiting an honest sense of business ethics, and recognizing our responsibility to operate socially conscientious.