LayerZero is fully committed towards ensuring that the power in your organization stays on 24/7, for maximum uptime and the highest system availability. The key to maximizing uptime is reliability, so that the load remains powered even if a malfunction occurs. With Triple Modular Redundant control logic, all of the components are designed to be isolated and redundant, to ensure that your system will remain on at all times. As the foundation for LayerZero's fault-tolerant designs, Single Module Redundant (SMR) and Triple Modular Redundant (TMR) static transfer switch topologies eliminate single points of failure to maximize uptime.

Customers are at the center of our product development cycle, and we aim to match our product specifications with the needs of our customers by actively involving customer feedback into the process. Our eBOSS website allows end users to issue field service requests and incident reports, which are immediately sent to all LayerZero employees. Furthermore, we host an active-support knowledge base, that provides the capability for users to comment on existing documentation.

We foster responsiveness and flexibility in servicing customer needs and solving customer problems, offering self-help options as well as personalized on-site training and support. With our self-service eSupport portal & eBOSS documentation, answers are accessible and easy to find. When the need to talk to someone immediately arises we offer a 24/7 emergency support phone line, with service engineers located nationwide.

We understand that transparent, honest, open communication is crucial for maintaining trust. The structure of LayerZero is highly communicative, flexible, and responsive to evolving customer needs. The process is designed to adapt to current activities and engage employees to deliver well-designed, personalized solutions.
LayerZero facilitates open communication by:
• Sending automatic email notifications of all field service requests to keep key decision makers informed along the way.
• Fostering fully connected employees by building open communication channels in a collaborative environment.
• Openly sharing the current status of jobs on eBOSS.

Social Responsibility is rooted into the values of LayerZero. We believe in operating honorably, treating our employees right, acting as an environmental steward, and engaging in good corporate citizenship. We have a reputation for doing "the right thing", exhibiting an honest sense of business ethics, and recognizing our responsibility to operate socially conscientious.

LayerZero has a firm commitment to reducing our environmental footprint. In keeping with this mission, we have adopted the following goals: • Maintain our success at recycling 100% of production wire and metal scrap.
• Reduce office waste by attaining 85% paper recycling by year end 2017.
• Reduce company-wide waste by attaining 97% glass and plastic recycling by year end 2017.
• Achieve energy conservation savings of 1% of total energy use by year end 2017.
• Reduce the CO2 emissions from energy use by 2% between 2015 – 2021.
• We also ask that our suppliers play an active role in sustaining our environment by:
• Defining and deploying their own corporate responsibility and environmental management system.
• Establishing policies within this system to control their operations and confirm compliance with applicable laws and regulations.
• Measuring performance associated with their impact on the environment, including energy conservation, greenhouse gas emissions, and waste management and recycling.
• Setting measurable environmental goals associated with the aspects listed in Item 3.
• Publicly disclosing their results, including any regulatory fines or penalties.
• Training employees responsible for these goals.
• Conducting self-assessments to measure progress.
• Cascading this set of eight (8) requirements to their own suppliers.