LayerZero Service & Support

At LayerZero Power Systems, we take pride in the quality and reliability of our products, and we stand behind them with a range of warranty and support options to provide our customers with peace of mind.

Our warranty options include standard warranties as well as extended warranties that can be customized to meet your specific needs. Additionally, our customer support options include preventive maintenance services, 24/7 emergency response, and standby service to ensure that you have access to the support you need when you need it.

Our team of highly trained customer service technicians is available around the clock to provide you with the technical assistance and support you need to keep your power systems running at optimal levels. Our support services are designed to minimize downtime and ensure that your critical operations continue to run smoothly and reliably.

Investing in LayerZero products means investing in a proven track record of quality, reliability, and customer support. Contact us today to learn more about our warranty and support options and how we can help you optimize your power distribution infrastructure.

Preventive Maintenance

LayerZero Products are designed to provide maximum power reliability. Preventive Maintenance programs solve potential issues before they become problems. All Preventive Maintenance program benefits provide remote monitoring, software upgrades, and covers the cost of preventive maintenance and labor during PMs.

Designed for mission-critical environments with the highest reliability requirements, our complete preventive maintenance package includes the cost of preventive maintenance, as well as repairs and labor.

Emergency Response

We offer both on-site and off-site emergency response support options.

• On-Site Emergency Response

• Off-Site Emergency Response

Standby Service

LayerZero offers "Ready if you need it" standby service, meaning our Customer Service Engineers will be on standby in your facility, ready to work in case you need it. Typical usage scenarios include high-risk upgrades and critical scheduled maintenance.

Compare Service Plans

To best meet the individual needs of customers, LayerZero offers various levels of service plans, including standard warranty, extended warranty, preventive maintenance, and remote monitoring.

Parts

LayerZero Support is your direct link to genuine OEM spare or replacement parts. We can help you find the correct parts, get the parts ordered, and even have the parts shipped directly to you.

Genuine LayerZero Replacement Parts Are The Best Choice For Reliability

Our Customer Service Team helps make the replacement of genuine LayerZero parts fast and easy, from determining the correct part number to locating the part, to ordering replacements. In addition, replacement parts are tracked as part of the product history.

One-Stop Resource for Replacement Parts

We have all of the resources in-house to manufacture fabricated parts and control the process from start to finish. Our vertically integrated manufacturing process results in replacement parts that meet or exceed OEM standards. You can always expect consistent quality from every single part manufactured by LayerZero Power Systems.

We Deliver Quality

LayerZero Power Systems utilizes the latest technology to manufacture parts that have high levels of accuracy. Replacement parts manufactured by LayerZero are both precise and cost-effective.

Having direct access to the right parts can make all the difference in keeping your critical facility up and running.

Training

At LayerZero Power Systems, we understand the importance of ensuring that your operators are properly trained on our products. That's why we offer a variety of training services to meet the unique needs of our customers.

Our training services include operator training, training videos, and virtual product training, as well as the ability to record live training sessions so that new employees can reference the training on-demand. We understand that each customer has unique training needs, and we work closely with our clients to develop customized training programs that are tailored to their specific requirements.

Our virtual product training is particularly valuable for operators who need to learn in a risk-free environment. We have the ability to custom-create virtual training programs that simulate real-world scenarios, providing operators with hands-on experience without the risk of damaging equipment or interrupting critical operations.

At LayerZero Power Systems, we are committed to ensuring that our customers have the knowledge and skills they need to operate our products safely and effectively. Contact us today to learn more about our training services and how we can help you optimize your power distribution infrastructure.

Operator Training Classrooms

We are equipped with the capability to present classroom-style operator training for all of our products. We cater to the needs of modern critical operations and data centers, including training for facilities and IT, and can offer training and support on all aspects of our products.

Training sessions include:

• Overview of LayerZero Equipment
• Mechanical Review of Equipment
• Electrical Review of Equipment
• Review of Static Transfer Switch (STS) Components and Technologies
• Preventive Maintenance Procedures
• Basics of Triple Modular Redundancy
• UPS Redundancy
• Transfer Levers and Controls
• Changing Preferred Source on eSTS
• Manual Transfers
• "Six Modes" of Power Flow
• Mechanical Bypass Interlock
• Data Collection Procedures
• Review of eSTS/ePODs/eRPP/ePanel Graphical User Interface
• Review of Web User Interfaces
• Network address configuration
• Alarms and Events
• Alarm Troubleshooting
• Review of Printed Circuit Board Components
• Emergency Operations - Load Preservation

Training sessions also include a final exam, review of the final exam, and an active Q&A session.

Quality Assurance Throughout Product Life

At LayerZero Power Systems, we believe that supporting our products throughout their lifespan is essential to ensuring the long-term reliability and performance of our power distribution solutions. Our commitment to providing seamless maintenance and support services is just one of the ways we stand behind our products and help our customers maximize their investment.

Our team of experienced customer service technicians is available to provide expert guidance and support throughout the lifespan of your LayerZero power product, including ongoing maintenance, troubleshooting, and repair services. We understand that managing a power distribution system can be challenging, and we take great initiative in helping operators manage their systems effectively.

LayerZero Provides Personalized Training Programs, Customized To Best-Fit Your Specific Needs.