Quality Performance Through Operating Excellence & Process Management
Our management process is continually evolving and being updated so that incidents in the field are not likely to reoccur. We have made a strong attempt towards quality improvement by empowering our customers with the ability to issue incident reports that are automatically sent to all LayerZero employees.
All incidents are documented and tracked by LayerZero engineers to help establish root cause analysis of the incident. It remains open until a resolution has been determined. Before incidents can be closed, corrective actions are communicated to the appropriate department, and the event is permanently stored as part of the history of that machine. Any historical incidents can be referenced.
Learn more about Field Service Tracking