Extensive Customer Service Monitoring
Our customer service process has been carefully designed to be adaptable, efficient, and open.
Well-organized scheduling helps ensure that projects start off true and remain highly structured with detailed documentation along every step of the way that is easily accessible via our online eBOSS and eSupport portals.
To make the process more efficient, we have automated our most frequent service "best practices", so that the focus of Customer Service is on the customer rather than repetitive procedures.
The ability to link service to specific jobs provides a high degree of flexibility towards dynamic conditions, providing a platform for well-documented events.
Encapsulating the whole process is a philosophy of openness. All of our services are tracked in real-time and stored in eBOSS as part of the job.